Refunds & Returns Policy

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Effective Date: 12 May 2025

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At Save Whitsunday Water, we take great pride in the quality and care that goes into our custom products and services. Please read the following policy carefully before placing an order.

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1. Custom Orders – No Refunds or Exchanges

All custom orders are final. Due to the personalised nature of these products or services, we do not offer refunds, returns, or exchanges unless the item is faulty or not as described under Australian Consumer Law.

This includes (but is not limited to):

• Made-to-order items

• Personalised products

• Custom design services

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2. Damaged or Faulty Goods

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will work with you to resolve the issue in line with your rights under the Australian Consumer Law.

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Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

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3. Change of Mind

We do not offer refunds or exchanges for change of mind, incorrect selection, or if you simply no longer want the item.

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4. Contact Us

If you have any questions regarding your order or this policy, please reach out:

Save Whitsunday Water

Email: contact@savewhitsundaywater.com
Website: www.savewhitsundaywater.com

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